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FAQ

— PRODUCTS

Where can I go to buy  product?
As of now, be real. can only be purchased online. Follow our Instagram account instagram logo @bereal.id for information about our products and where you can buy them!
But wait, are be real products safety has been certified?
Yes! be real. products are all registered in The National Agency of Drug and Food Control or also known as Badan Pengawasan Obat dan Makanan (BPOM). All of our ingredients are certified safe to be used by all people. 
Does  test on animals?
N-O-P-E! be real. is a cruelty-free brand. #berealteam are bunch of animal lovers, we would never test products or ingredients on animals. We walk and play with puppies  puppy, not test on them! We have tried and tested all the product ourselves (as you can imagine, our HQ is full of lip creams by now).

 

 

— ORDER

How can I order ?
It’s super easy! Simply click this link to know how to order our products.
Do I need an account to order?
For faster checkout process, we suggest you to have an account. You can still order as a "Guest", but you'll need to re-input all of your information all over again every time you place an order.
Whoops, I've made an account, but I forget my password. What should I do?
Click "Forgot Password?" link at the LOGIN Page and follow the instructions.
What if I forgot my registered email?
Simply contact us through this link to recover your email.
The items I'd like to buy are out of stock. Is is possible to still order them?
Luckily, yes! You can place your order even when our products are out of stock. You'll be in line for the next shipping after we've restocked. Be sure to check your email to get an update of be real.'s re-stock info.
Does be real ship to multiple addresses?
Unfortunately, we don’t. You have to create different order to ship to different addresses.
Can I change my order once it has been placed?
Unfortunately, once an order has begun processing we are unable to make any changes to it (including product choices and shipping details). Please be sure to carefully review your order before placing it.
Is my information kept private?
Don't worry! Your privacy is something we take seriously. be real. guarantees that all your information is kept private and will not be disclosed to other parties.
How can I get in touch with your customer service team? When should I expect a response?
For customer service inquiries only, please e-mail hello@bereal.id or click this linkWe aim to respond to all e-mails within 48 hours. Please note that this time frame may be extended during weekends. 
I have not received my order confimation. What should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at hello@bereal.id with your inquiry.

 

 

— SHIPMENT

How long does delivery takes?

Our cutoff orders hour is at 2 PM every working days. Once you confirm your payment before 2 PM, we will process the order that day and send it to the shipping company. The shipping company will deliver the lip cream to you. This varies from 3-4 days for domestic deliveries.


Please note that you can put order on weekends/day-offs/national holidays, but the team will process it later on the first working day after the holidays :)  

How will orders be shipped?
We ship through TIKI and JNE.
Where are you shipping from? 
We are in Capital City of Indonesia, Jakarta.

Do you ship internationally?
Unfortunately, we are yet to ship internationally. But, we are working on bringing be real. everywhere in the world. Give us a shoutout on Instagram or email us to let us know where you love!
How can I track my order?
To track your order, kindly log in to your account and you will find your order history and status. Click on the order you want to track, and voila! You will get your shipment details.
Please note: we are not responsible for lost, stolen or misplaced shipments. Please make sure to re-check the address we’re sending your makeup essentials to!
What should I do if I receive the wrong product or the product is broken?
:( We're so sorry for the inconvenience. Please email us at hello@bereal.id about your situation and you'll receive an exchange guide from there. You will need to send your goods to our HQ and we'll replace your product with the right one. Please do so within 7 days from the shipping date.

 

 

— PARTNERSHIP 

Can I sell the products on my own site?
If you want to be a reseller, you can fill the data field in our RESELLER PROGRAM section in this website. Or feel free to contact us at hello@bereal.id or WhatsApp at 081317687546 to find all the deets! 
Is it possible to collaborate with be real ?
You betcha! We’re stoked to hear your collaboration idea. Just e-mail us at hello@bereal.id with subject (COLLABORATION). You can also simply click this link.